DELIVERY

 

Methods of sending

All orders are shipped through the logistical services of DHL, TNT, CHRONOPOST or CTT, or other provider that guarantees the same quality of service.

Room service is available to search for objects of DHL takes 2/3 days after dispatch of the order to stay active), which allows you to locate each order, ensuring their delivery.

Shipping Charges

Shipping charges are always 5€ for Portugal, 10€ to mainland Spain, and £20 for the other destinations in Europe Germany, Austria, Belgium, Bulgaria, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, the United Kingdom, Czech Republic, Romania, Sweden and Croatia, per order, regardless of weight and number of volumes of order. You can order 1, 10, 100, 1000 kg or more that will always pay only 20€ for shipping of your order.

For the rest of the world applies a table to the weight that can check after registration and the weight of each order according to the destination address. In any case the value of the Charter of businesses is 100€ for export outside of Europe as soon all the sending will have an extra transport costs always never less than 120€.

Delivery time

Matarsaudades.com expedites orders daily. Within Continental Portugal, shipments will take at least two working days. Abroad, the delivery times are usually around a week (depending on the location in each of the countries to which ship the shipment may than longer if it is for delivery in a remote location).

To be clear after validation of the payment order is two days in processing and after 5 to 7 working days in transport. So should always count between 10 and 15 days between the day that makes the order and the day that receives the order at the address indicated.

If you want a delivery in 24 to 48 hours by plane should ask in the comments and will have an additional cost regardless of the quantity for Portugal or any part of the world of 50€.

Returns

if you are not completely satisfied with the products received, you can proceed to its return within 15 days, as set out in Article 6 of Decree-law no. 143/2001 and Decree-law no. 82/2008. We will refund the full value of the product, provided that it is in the same conditions during shipping.

Substitution of products

in the event of rupture of the stock of a product substitute products by equivalent products or notify the buyer by phone replacing the same.

Delivery guarantee

in case of loss of registered items, the matarsaudades.com undertakes to reimburse the client the total value of your order or re-order. The customer is responsible for welcoming your order in the chosen address, in working hours during the day, previously notified by the carrier. In the case of the order be returned to sender because it has not been possible to surrender, the reference will only be made upon new payment of shipping costs a fee of 50€.